Monday, April 25, 2011

Mr Cuisinart, What is the Deal?!

Food Processor Pusher Sleeve Assembly:
The long narrow tab that hangs down
farthest is the part that broke off
Just griping.                                                                                                                
Several months ago...maybe well over a year...the pusher sleeve assembly to my Cuisinart food processor had a piece break off when being loaded in, or being taken from, the dishwasher.  The pusher sleeve assembly fits into the lid, and that now-non-existent piece pushes against another component that causes a chain reaction of moving parts down the handle of the bowl and onto the base, resulting in a triggered switch that enables the appliance to actually run when turned on.  It's one of the "safety features."                                                    
As there is a series of things that have to snap in place just right for the food processor to run, it seems to me that it has more safety features than necessary.  At least this one should have not been reliant on a narrow piece of plastic that can, apparently, all-too-easily break off.                                                                                                                                                     
A new pusher sleeve assembly is approximately $35, which seems a lot to replace a part that is still 95% complete, and does most of its job.  After lamenting this in a post on the Gardenweb Kitchen Forum, another member said she got around replacing the same part for the same reason by using a butter knife to reach down and engage the switch...So I've been using the handle from a broken spatula whose slightly angled end reaches in there just right for me.  But it's still a pain to have to do this whenever I run the machine.                                                                                                               

If that was all of my complaint, I wouldn't be bothering to tell you here.  We also have a Cuisinart mini-chopper.  Like the food processor, it is a valuable and well-performing tool that we use often in our kitchen.  But also like the food processor, it has a plastic lid with parts too vulnerable to breakage.  A couple weeks ago, I did something to the lid during normal and careful use (which I can't even remember) that resulted in breaking one of the side clips that locks it onto the bowl.  (I think I dropped it into the sink.) Since it still had one other side clip, and when in use, was otherwise locked into the main part of the appliance with a bigger locking piece, it didn't cause any problem.                                                              
But Prince CuddleBunny came to me this past week in tears, after having dropped the lid when clearing the dishwasher, breaking off the piece of the lid that locked into the appliance and allowed it to run when turned on.  So now I have a working appliance that won't come on because of breaking a tail-like piece off the lid.  It will cost $19 to replace the lid ($12 plus $7 shipping).  The whole appliance cost me $30 - $35 when it was new.                                                                                                                                                              
Funny that 2 parts broke on a 3 year-old appliance within a couple weeks.  Planned obsolescence?  Or are we just clumsier than most?  

Comments (6)

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laxsupermom's avatar

laxsupermom · 729 weeks ago

I love my mini chopper, but I don't know that I could stomach paying so much for the replacement lid. I snagged mine on Black Friday(yes, I'm one of those crazies) for an absolute song. So the replacement lid would cost more than I spent on the whole machine. I love that your little Prince was so upset about accidentally breaking the lid. I have one of each. SB would have come to me in tears, begging to replace it. WD would have put the parts away and deny he had any part in it when the broken pieces were brought out for next use. WD will deny, deny, deny all culpability barring videographing evidence to the contrary. SB will confess to things that weren't even his fault. Thanks for sharing.
My recent post Sunburst Silverware Clock
well, if it makes you feel any better, i *lost* my pusher thing for my 7 cup (i also have a 14cup and a mini). after a year and a half i just broke down and shelled out the money for it. thing arrives and turns out i ordered the wrong one! i made it fit though. for a while i was using a kebab skewer to engage the mechanism but then it became too much of a PITA.
Why couldn't they have looked at their design and said, "This piece is important to the running of the appliance, and will take a lot of use and shouldn't be vulnerable to breakage in normal, family handling?" Or did they want to make sure we needed to buy something new every few years, whether it was pricey parts or whole new machines? Sheesh. I'm a bit afraid that the metal spatula is going to wear away the plastic piece it pushes on, because sometimes it slips off and has to be hard on that edge it catches, and I'll then have to order a whole new lid, too. At least that way I'd be buying enough to get free shipping! Ha.
rhome, I often find parts for my cuisinart at garage sales....sometimes you can find a complete machine cheaper than a replacement part! Notify your garage-sale friends to keep an eye out for you.
Prince CuddleBunny sounds like a sweetheart! I can see how he got his moniker. :) Bummer about your Cuisinart. (Maybe the timing is serendipitous? After all, Mother's Day is coming. Time for a cool new Cuisinart?)
My recent post Still keeping it weird
I wonder if Cuisinart uses the same part on mulitple machines--ie, the same pusher on multiple models of their food processors? If so, you might keep an eye out on your local Craigslist for used models that use that part? A long shot, but you never know. I know you have all sorts of time on your hands right now to search out inexpensive replacement parts for your machines... :-p

I, too, detest the ways that manufacturers encourage planned obsolescence. How frustrating,.

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