Thursday, January 10, 2013

The Oven Saga Continues :'-(

It doesn't seem to end, or, at least, hasn't yet.  But I have hope, I really do... I think.

In just a few weeks I will have my 7th oven installed in the less-than-5 years we've lived in our home.

I've done previous posts on this sad and ridiculous oven saga, but will recap a bit.  

I started with a Fisher & Paykel oven.  I loved it.  --Loved how it looked and especially loved how it baked.  But eventually, the porcelain began to chip and pit.  They nicely sent F&P number 2, which was a brand new model.  I wasn't a fan of the new modern look, but it baked, if anything, even better than the first.  However, there were problems with operating the buttons from the start, and its porcelain started to show signs of problem, too.  They had challenges finding me service in our area so they bought back the 2nd oven and we parted ways.

My next move was to a Monogram ZET2 oven.  The original F&P had been a fully warrantied open-box model, so a 'good deal.'  The Monogram was also a display model, but meant spending about $1300 more.  It was larger than the F&Ps, so Hubby had to make major adjustments to the oven cabinet for it to fit.  Great look, and wonderful, although space-hogging, ball-bearing glide racks that could stay in during self-clean.  I never had a bit of problem with the porcelain, but the inconsistency in temperatures, from use to use, and from side to side of the oven during any use, was awful to bake with.  I took photos and recorded temperature problems and discrepancies.  Thankfully, after a lot of communications and lengthy wait times, unlike others who weren't so fortunate, GE agreed to buy it back.  I was so glad to see that oven leave our house.

We adjusted the oven cabinet again, this time to fit a Wolf E-series double oven.  This was supposed to be my best bet at getting the best quality oven money could buy. -- Made in USA, boasting years of good history with the technology, and high marks for build quality, their extensive testing, and customer service.  Even though it, too, was a floor model, it meant spending about another $1000 than we had for the Monogram.  
 Wolf's Dual Convection.  I'm a believer!

It was the best baker yet.  I'd never been so impressed with temperature accuracy and the efficiency of convection modes.  I loved that oven, and we never regretted the extra expense to 'get it right this time.'  

Sadly, at about 13 months in, I noticed porcelain issues across the bottom and in the corners of both oven cavities.  After seeing the photos I sent by email, Wolf quickly arranged for a new oven, and I was only inconvenienced by losing a morning of baking when they made the switch.  I was happy.

But only 6 months later, I was wiping crumbs out of oven #2 and got a shard of porcelain in my hand.  That oven, also, was developing issues with the porcelain at the front corners.  I again sent photos and got a quick phone call from Wolf, apologizing that I'd had to deal with this twice, and assured it was unusual for this to happen.  Again, there was a pretty quick oven switch, and I was happily baking again...


For only 5 months this time.  In early November I noticed crazing in the porcelain at those infamous front corners, and by Thanksgiving, I could see bare metal and had the loose shards of blue porcelain again.  

This time Wolf is throwing in the towel.  They think that my weekly, 500+ degree pizza baking, plus my frequent baking for our large family, puts me in a category outside the norm for which their ovens are designed.  I'm blown away by that, frankly, as I don't think I'm using the oven in such an extreme way, and they are quick to agree that I am not abusing it in any way, just using it... A lot.  

They gave me 2 choices...  Keep the oven, for which they'd pay $500 for me to keep a problem they considered to be cosmetic, or refund my money in full and take the oven.  If the porcelain was letting go in the corners in the first half year, I have no idea what it will look like a couple years in, or 10 years from now, and wasn't willing to keep it under those circumstances.  In addition, I didn't consider it just a cosmetic issue, but also a cleaning and safety issue, so decided they can have it back.  



I will miss my Wolf oven.  I know how it works, and know what modes I like for what.  Using it has become 2nd nature to me now, and it's been a valuable tool in successful baking projects. Using the probe for bread and rolls was a Eureka! moment for me, and it's technique I love and have come to count on.  The oven, overall, does a phenomenal job performing just how I expect it should when it comes to the baking and roasting aspects.  I'm so sad to see it go.  










And now what?!  If Wolf ovens can't stand up to my baking, what can?  I feel like I am definitely running out of options.  I'll discuss the ones I've considered in a future post.






Comments (11)

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Oh no! saddness :( Were those commercial grade ovens? out of curiosity, why such a high pizza temp? does that just facilitate in the "quickness" of making so many at a time? I mean we make pizza semi-frequently, just not at over 500 degrees hehe (not to mention that that temperature would set off the smoke detector in our shoebox apt... but that's another story...!!)
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2 replies · active 655 weeks ago
Shauna, we use those high temps with a baking stone to as closely emulate pizza brick oven baking as possible. The crust has a whole different, more wonderful result than with lower heat. The quickness is an additional benefit! ;-) The oven I have, that is leaving, is a residential Wolf wall oven.
Ohhhh that's neat!! there's definitely nothing better than brick oven pizza :D
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What a surprise! If you mentioned the Wolf replacement ovens, I missed it. You have every bit of sympathy I can muster. I am so sorry you are going through this again. Maybe you need a dedicated pizza oven. :-) I understand baking at such high heat, especially pizza. One criteria for my ovens was to get the maximum temperature for pizza, and other high heat baking. I can't wait to read what you are doing next. Good luck and my very best wishes.
1 reply · active 656 weeks ago
Cotehele, the oven saga link above would take you to prior posts when I talked about replacing the prior Wolfs. It's sad, but still better than our problems with GEMs. Which were definitely not 'gems,' and I'm still sorry you're still stuck! I will talk about it in the next post, but I looked into pizza ovens, and found pretty low ratings, and since they are commercial, have no warranty in residential use. :-(
Wow, how sad that you would spend that much money and not get a lifetime of use! That blows away the old saying that you get what you pay for, doesn't it?!
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1 reply · active 656 weeks ago
Yep, nothing seems to be made to last a lifetime any more! I had old electric ranges that didn't do a bad job baking, but cost a fraction of any one of the ovens I've had, and I bet they're still working, and with their porcelain intact! But appliances with that sort of basic durability just don't seem to be available any more. I truly thought Wolf would be the best bet in my search for that quality.
This is CRAZY! Sounds like you might need a commercial oven for your particular uses. Such a bummer even the Wolfs couldn't hold up!
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Kalapointer's avatar

Kalapointer · 655 weeks ago

Rhome, have you replaced your ovens yet? I had a repair service take care of the MDL error after reading about the MDL problems on GW, so I contacted Wolf about it. Wolf paid for the repair and my oven is two and half years old. Now I just noticed the blue porcelain is chipped in the bottom front corners (like yours) and I just emailed Wolf again. I don't cook nearly as much as you do as there are only 2 of us. I have never baked at 500 degrees, maybe 425 at the most. I will let you know what happens. This is very troublesome. Good luck with your search, but I hope I am not following you down that road. I really love those ovens, too.
Kalapointer's avatar

Kalapointer · 654 weeks ago

Well, Wolf called on the phone this time rather then using email. They had received my second email with a photo of the corner of the oven. He asked how long had it been this way and I said I just noticed it last Thursday. He also ask if I had used the oven lately and I said no and that I was about to use the self-cleaning cycle when I noticed the porcelain coming off. He told me to run the cleaning cycle and use the oven and call them back and let them know if the oven is working all right, this could just be cosmetic. I am not so sure about this. Rhome, do you have any advice?
1 reply · active 654 weeks ago
Since you're past the 2-year warranty, I don't know what you might expect. My problems have always shown themselves within that warranty period. For me, it wasn't just cosmetic, as I'd been cut by a porcelain splinter, which was painful and made cleaning more difficult. I also wasn't sure if they could blow around in the convection fans and end up in food, and also wasn't sure how fast the rest of the porcelain might have problems, becoming really ugly and problematic, and working against me instead of for me if we ever wanted to sell our house. I would just hang in there as firmly as you can, and see what happens.

Following the instructions you have from them so far will sure not positively affect the porcelain issue. I guess they're just seeing if you'll have an electronic problem again?

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